Support

Need help integrating Payparse, investigating a payment, or managing your merchant account?

Contact

Email: [email protected]

In-dashboard tickets

Signed-in merchants can open and track support tickets from Dashboard → Setup → Support.

Tickets appear in the Payparse admin Support queue so the operations team can reply, update status, and resolve issues.

When you open a ticket, include:

• A short subject and category (payments, technical, billing, onboarding, or other)
• Relevant checkout session IDs, payment references, or API request IDs
• What you expected vs what happened

You can also email [email protected] directly; for fastest tracking, prefer creating a ticket in the dashboard so conversation history stays with your merchant account.